A Service Level Agreement defines a measurable group of performance metrics for a hosting account. These metrics usually involve a set of statistics that must be achieved over a one month time span.

An example SLA could define a blanket 99.5 percent application uptime guarantee. This means that the application has to be running for 99.5 percent of the elapsed time in a given month, or the SLA is broken. If the SLA is broken, Evolution incurs a financial penalty and reimburses the account holder.

In most cases SLA's are only offered with Dedicated hosting accounts. To explore setting up an SLA with Evolution, please e-mail the sales team sales@evolutionhosting.com.